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Lean Six Sigma Black Belt Certificate

Business Communication Skills

Being able to communicate your ideas accurately and persuasively is essential in the business environment. Explore the communication skills necessary to be productive in today's complex workplace. Discover how to analyze and address a range of audiences. Learn the basics of speech organization, body language, vocal variety and speaking without preparation. Improve your interactions, one-on-one and in meetings. Topics include recognizing and responding to nonverbal messages; personal vs. position power; negotiation; accommodating individual differences (age, culture, gender); giving and receiving constructive criticism; understanding group dynamics and team development; professional writing skills; and presentation skills.

Course Number: BUSA-40368   Credit: 3 units

This course is part of the following Certificate Program(s):

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Upcoming Sections

There are no sections of this course currently scheduled. Please contact the Business, Professional & Legal Programs department at or unexbusa@ucsd.edu for information about when this course will be offered again.