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For too many organizations, employee concerns are an unpleasant cost of doing business -- conflict is seen as something to "avoid" rather than an opportunity to learn and improve. In this course, you'll sharpen workplace skills that will:

  • Help you teach employees how to resolve conflict;
  • Modernize the way you receive complaints;
  • Revolutionize the way you investigate allegations of misconduct; and
  • Introduce an entirely new way to positively resolve conflict.
Part of the HR Master Class Series, this course will address issues related to workplace culture, employee relations and relationship management from both the organizational and individual perspective. 

Taught by Patti Perez, JD, SPHR a culture transformation expert, an international speaker, an award-winning, best-selling author, and a sought-after leadership coach and consultant.

Patti's experience as a licensed California attorney, a professionally-certified HR executive, a tech company leader, an expert witness in state and federal court, a state regulator and as an entrepreneur will combine to help students master workplace investigations.
 
Learning Outcomes
 
At the end of this course, students will: 
  • Understand how focusing on the larger issue of creating and sustaining a healthy workplace culture is necessary to master the art of conducting workplace investigations
  • Understand the need to teach employees and managers how to solve conflict when it is still low level
  • Be able to help their organizations implement policies and practices making it more likely that employees will speak up, intervene, and report concerns so that fair and consistent investigations can be conducted
  • Recognize the types of unconscious biases that could negatively impact decision-making at every step of the conflict resolution process, and learn to disrupt those biases to eliminate that negative impact
  • Have a deep understanding of each step required to conduct fair, thorough and timely workplace investigations
  • Understand the need for developing mechanisms to determine both backward-looking accountability principles (discipline if misconduct found) and forward-looking accountability principles (what was learned, what preventive measures can be implemented to prevent recurrence)
Who should attend
  • HR Managers, Directors, and Ledership
  • Individuals preparing to be promoted to HR Managerial positions
  • Graduates of the HR Management Certificate Program (not a prerequisite)
  • Individuals needing recertification credits
  • Individuals needing MCLE and Reduction of Bias credits

 

Course Number: BUSA-40966
Credit: 2.00 unit(s)
Related Certificate Programs: Human Resource Management

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