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Managers and professionals are frequently tasked to lead teams to do more work with fewer resources, to champion new changes amid uncertainty, and to resolve interpersonal conflicts. By learning to grasp key leadership tenets and management best practices, you will be better positioned to manage performance. This course offers skill-building in areas such as: analyzing power dynamics in groups and organizations; communicating effectively; building strategic partnerships; thinking critically; identifying ethical dilemmas; and balancing planning, action and evaluation. Additional topics covered will include the art of constructive dialog, leveraging corporate values and culture, and connecting with an organization’s mission. The particular challenges of “managing up” will also be addressed.

Following completion of this course, students will be able to:

  • Learn essential communication skills for managers
  • Create constructive dialogue, even when emotions run high
  • Understand change management techniques that maximize receptivity for others
  • Utilize effective feedback techniques to provide praise and developmental feedback
  • Identify key factors that lead to building win/win strategic partnerships
  • Guide groups to make effective organizational decisions
  • Effectively manage change issues “up” and “down”

Learning Formats

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Hybrid In-class:
Traditional in-person class meetings at one of our campus locations with access to our online learning portal, "Canvas." Classes typically meet one evening a week, so working professionals can attend without having to take time off from work. Schedules can vary, so be sure to check the schedule before enrolling. Click on the “In-class” section below to view location, dates, and times.



Live Online:
Fully online instructor-led training using live virtual class meetings via Zoom or Virbela conferencing systems. Click on the “Live Online” section below to view details of the online meeting times and instructor information.


Fully online Instructor-led training on your schedule with no set meeting times. Lectures are pre-recorded and your instructor will set weekly discussion topics to help you engage with the content and share meaningful experiences. Click on the “Online” section below to view course details.

Note: Not all formats may be available every quarter.

This course will provide 27 education hours. To receive Professional Development Units (PDU’s), submit your UCSD transcript to the Project Management Institute (PMI). 

Note: For questions about this course, please contact

Course Number: BUSA-40859
Credit: 3.00 unit(s)